Directory Services

Directory Listing is a standard listing that includes the name, address and telephone number of an organization/firm/individual. This listing appears in the Directory Assistance records and the White Pages Directory.

CLECs are responsible for the content of their listing data and are subject to applicable regulations and are solely responsible for the editing, verification and correctness of their end users' listings.

Directory listings are available on Local Resale and Wholesale Platform services, and on a Standalone basis. Directory listings options are:

  • Straight Line Residence Listing
  • Straight Line Business Listing
  • Caption Business Listing


Directory listings are ordered via VFO or via Bonded method using the LSR process. Information and ordering assistance is available below.

Publication Schedule and Specifications

Click here for Classified Heading Codes.

Listing Verification Reports

Training and Job Aids

Contact Information

Please contact the Local Carrier Service Center for questions about LSR order entry and directory listing issues. Email and telephone numbers are available on the Local Service Contacts page.

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