Wholesale Repair
If you are a Ziply Fiber Wholesale Customer, all initial trouble ticket submissions or trouble ticket status requests must be submitted using one of the following:
Virtual Front Office – Trouble Administration Module (VFO-TA)
E-Bonded TA (EBTA) via tML
Note: For Wholesale Broadband services, electronic trouble ticket submission is not available. See contact list below.
To schedule a Vendor Meet, in addition to opening an electronic ticket, Carriers must contact the CCSC at 888-488-0072.
For more information please visit the Trouble Administration page.
Exception: Opening trouble tickets by phone is acceptable during those times when our systems are unavailable. Customer notices are distributed and posted to our website providing notification of system availability exceptions. The System Availability Schedule and exceptions are available on the System Availability page.
Escalation contact phone numbers to the Repair Centers are provided below.