

WHOLESALE OPERATIONS WEBSITE
Billing Disputes – Local (DPI) BANs
To submit claims for Local Services billing, please complete the claims template below and send completed forms to: wholesale.claims@ziplyfiber.com. Claims will be acknowledged within 2 days of receipt and a resolution provided within 30 days. For general inquiries, such as bill copy requests or bill explanations, please contact Ziply Claims Department at 1-888-488-0062.
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Ziply Fiber Local (DPI) Claims Template
XLSX, 88.67 KBSend completed form to: wholesale.claims@ziplyfiber.com
Billing Disputes – CABS BANs
To submit claims on CABS billing, please complete the claims template below and send completed form to: ZiplyClaims@csscabs.com.
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Ziply Fiber CABS Claims Template
XLSX, 24.11 KBSend completed form to: ZiplyClaims@csscabs.com
Billing References
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Billing Services for Local and Access Services
PDF, 273.52 KB
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CABS Billing Dispute Contact List
PDF, 120.93 KB
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How to Read Your Bill
PDF, 234.06 KB
My Ziply Business Account Online for Local and ISP Wholesale Billing
My Ziply Business Account Online is a billing system to enable users to view statements and review the billable services (WTN, BAN, Circuit ID, etc.) for Local and ISP billing. Depending on the security level of the user will determine the functions available.